FAQs

What is your return policy?

For product purchased at www.losangelesapparel.net: We accept returns on orders shipped within the US within 30 days of purchase, no questions asked. Please ensure that tags are still intact and that items are unworn, unwashed, and undamaged. We cannot accept returns on bras, panties, briefs, and most bodysuits. All eligible returns must be accompanied with an original invoice or packing slip. Customer will be responsible for return shipping.

Please note that all international sales are final.

What is your exchange policy?

We want you to love your Los Angeles Apparel gear as much as we love making it! If for any reason, you are not completely satisfied with your purchase, we gladly accept exchanges on orders shipped within the US within 30 days of purchase. Items must be unworn, unwashed, and still have tags attached.

Exchanges are not guaranteed because our stock is limited.

Please note that all international sales are final, i.e., we cannot accept exchanges.

Can you refund to a different credit/debit card?

Unfortunately, we aren't able to refund to a different credit/debit card! If you are doing a return, and the original card you used to purchase the item is no longer in working order (i.e. it was voided).

Please note that all international sales are final, i.e., we can not accept returns.

What if my item is damaged, defective, or incorrect?

If you have received a damaged, defective, or incorrect item, contact info@losangelesapparel.net with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!

My order is within the United States. What are my shipping options?

Orders over $100 qualify for free shipping. Otherwise, you will be given a flat $5 free shipping rate.

Where do you ship out of?

We ship out of a fulfillment center at 1020 E 59th St, Los Angeles, CA 90001. We ship Monday-Friday, and orders placed before 11:00a.m. MST will ship out the same day.

How will my order ship?

We use various carriers to get your awesome gear to you. Most orders are shipped via USPS. But, at times this may vary in order to get your order to you sooner.

Do you ship internationally?

Yes, we do! Just note that there may be some taxes and customs charges that you will be responsible. Please note that all international sales are final and we cannot accept returns or exchanges. For more information, see: International Ordering

What are you international shipping options?

Orders over $100 will be eligible for free shipping via Economy service where service providers may vary.

Other options, depending on your country of destination may be Standard USPS, USPS Priority Mail and USPS Priority Mail Express. These service rates will be calculated based on your package weight.

How can I change my shipping address?

Unfortunately, after an order is placed, the shipping address cannot be changed. If you've entered an incorrect address, please contact us and we will do our BEST to see if it can be adjusted. Even if you reach out immediately after placing the order, there is no guarantee that it can be changed, BUT we will try!!

Can I pick up my order instead of having it shipped to me?

So, you want to stop by our offices and say hi, huh? We’d love that! However, currently we do not have a pick-up system for online orders.

Domestic Free Shipping

We’ll ship anything on our site to anywhere in the United States – even Alaska, Hawaii and Puerto Rico, free on orders over $75*

How can I change my shipping address?

Unfortunately, after an order is placed, the shipping address cannot be changed. If you've entered an incorrect address, please contact us and we will do our BEST to see if it can be adjusted. Even if you reach out immediately after placing the order, there is no guarantee that it can be changed, BUT we will try!!

International Free Shipping

We currently offer free shipping to over 50 countries on qualifying orders over $100*


Free shipping uses our standard Economy Shipping Service delivered by USPS.

Delivery times may vary.

Domestic service generally delivers within 7 business days.

International service generally delivers within 20 business days.

Do you ship internationally?

Yes, we do! Just note that there may be some taxes and customs charges that you will be responsible. Please note that all international sales are final and we cannot accept returns or exchanges.

What are you international shipping options?

Orders over $100 will be eligible for free shipping via Economy service where service providers will vary.

Other options, depending on your country of destination may be Standard USPS, USPS Priority Mail and USPS Priority Mail Express. These service rates will be calculated based on your package weight.

Do you accept returns or exchanges on international order?

No. At this time, please note that all international sales are final. We cannot accept returns or exchanges.

Will I have to pay customs, duties or other taxes?

Yes, this is very likely. You, the customer, will be responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. For more information, contact your customs office.

When will I receive my package?

Times may vary depending on your custom office acceptance and clearance of your package. You will be notified when your order ships from our warehouse and you will be given a tracking number. Note, free shipping is delivered via our Economy Service and typically delivers within 20 business days.

What countries do you currently ship to?

Albania
Andorra
Armenia
Australia
Austria
Belarus
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
Guadeloupe
Guernsey
Hong Kong SAR China
Hungary
Iceland
Ireland
Isle of Man
Israel
Italy
Japan
Jersey
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Maldives
Malta
Mayotte
Mexico
Moldova
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Réunion
Romania
San Marino
Serbia
Singapore
Slovakia
Slovenia
South Korea
Spain
Svalbard Jan Mayen
Sweden
Switzerland
Turkey
Ukraine
United Arab Emirates
United Kingdom
United States
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