What is your return policy?
Online
Items returned within 14 days of delivery are eligible for a refund to the original payment method, an exchange, or store credit.
Returns received between 15 and 30 days of delivery are eligible for store credit only.
Please ensure that items are unworn, unwashed, and undamaged. We cannot accept returns or exchanges on swim, bras, panties, briefs, scrunchies, headbands, hosieries, beanies, and most bodysuits. The customer will be responsible for return shipping costs. To start your authorized return, please visit our Return & Exchange Portal with your order # and the zip code associated with the order.
Los Angeles Apparel is not responsible for lost, misrouted, or damaged returns.
If your item is returned to us with dirt, debris (i.e. deodorant, excessive pet hair, etc.), or strong odor (i.e. fragrance, smoke) that we can not easily clean off, your item will be returned to you at your cost and considered final sale and non-returnable.
If more than 50% of the items from a purchase totaling $500 or more are returned, the transaction may be subject to a 30% restocking fee to cover handling and repackaging costs.
This policy does not affect your rights if you receive incorrect, damaged, or defective items. Please contact Customer Service within 7 days of delivery or purchase so that we can resolve the issue.
Online Order Returns – Important Information
If you purchased your items online, you must process your return through our Return & Exchange Portal or return it in-person at one of our retail stores. Online orders cannot be returned by shipping items directly to any retail store address.
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Retail Stores
LA
All returns and exchanges require an email or printed receipt.
Items returned within 14 days of purchase are eligible for a refund to the original payment method, an exchange, or store credit.
Returns received between 15 and 30 days after purchase are eligible for store credit only.
All merchandise must be returned in its original condition: unworn, unwashed, and with all tags attached.
The following categories are final sale: Imperfects, Intimates, Underwear, Swimwear, Hosiery, Headwear, Bodysuits, Vintage, and Sale items.
If more than 50% of the items from a purchase totaling $500 or more are returned, the transaction may be subject to a 30% restocking fee to cover handling and repackaging costs.
NY
All returns and exchanges require an email or printed receipt.
All sales are final and ineligible for cash refunds. Merchandise may be exchanged or returned for store credit within 30 days of purchase. Online orders returned in-store are eligible for store credit only.
All merchandise must be returned in its original condition: unworn, unwashed, and with all tags attached.
The following categories are final sale and ineligible for exchange or store credit: Imperfects, Intimates, Underwear, Swimwear, Hosiery, Headwear, Bodysuits, Vintage, and Sale items.
If more than 50% of the items from a purchase totaling $500 or more are returned, the transaction may be subject to a 30% restocking fee to cover handling and repackaging costs.
How do I start an online return, exchange, or instant refund?
Visit https://losangelesapparel.net/a/return and follow the step-by-step instructions. Each return will have an option to use a prepaid shipping label provided by Los Angeles Apparel.
Here, you will have the options to return your item(s) for a:
Refund to your original form of payment, Exchange quickly for a new size, or Receive an "Instant Refund" to immediately start shopping online at Los Angeles Apparel.
What is an Instant Refund?
During the return and exchange process, you may have the option to get a temporary Instant Refund. It is very similar to an online gift card. The Instant Refund will be equal to the value of your returned items and gives you the flexibility to place a new order right away, rather than wait for a credit card refund.
What happens if I don't use my Instant Refund?
Once your return items are checked in and processed, we will deactivate the Instant Refund and issue a refund for any outstanding balance back to your original payment method. If you did not use any of your Instant Refund, you will receive a full refund for these items.
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
Do you do free exchanges?
Yes! You will be given the option to do an express exchange for a different size, color. Your exchange will ship to you immediately before we receive your returned item.
How soon will I receive my refund for my return?
Please allow 7 business days from the date your return is received for your original form of payment to be credited.
Can you refund to a different credit/debit card?
Unfortunately, we are not able to refund to a different credit/debit card. If you are requesting to return your order, the refund will be processed back to the original form of payment used to make the purchase.
What if my item is damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item, contact orders@losangelesapparel.net. Please include your order number in the subject line, and attach a photo of the damage/wrong item you received. Photos of packaging and the packing slips may also be requested depending on the claim.
Who covers return shipping costs?
While we provide the label, the customer will be responsible for the cost of return shipping. The cost of the label will be deducted from the refund.
What items are non-refundable?
Items marked as final sale (see our return policy section) and free gifts or promotional items with retail value.
How soon will I get my refund?
Refunds will be issued to the original means of payment within 7 business days of the garment being marked as "Delivered" to us.