Careers/Jobs

About Us

Los Angeles Apparel is a rapidly expanding, vertically integrated fashion company controlling every aspect of production from design and manufacturing to distribution.

The Role

Los Angeles Apparel is seeking a motivated Entry-Level Studio Photographer to join our creative team at our South Los Angeles manufacturing facility.

Requirements:

• Minimum 1 year of studio photography experience
• Familiarity with Canon digital cameras
• Experience with studio lighting and lighting setups
• Proficiency in Adobe Photoshop
• Ability to select, edit, and retouch your own photographs
• Ability to style and execute your own photoshoots, including arranging products, props, and compositions
• Ability to produce photography that conforms to Los Angeles Apparel's brand standards and creative guidelines
• Strong attention to detail and organization
• Ability to work efficiently in a fast-paced environment
• Willingness to work 40–60 hours per week, including extended hours and weekends as needed

Compensation & Benefits:

• Entry-level starting wage, with opportunities for advancement based on performance and experience
• Overtime pay in accordance with applicable law
• Comprehensive benefits package, including health insurance and other company benefits for eligible employees

This is a full-time position with medical and dental benefits, 401k, and overtime opportunities.

Must be based in the Los Angeles Area

About Us

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Our mission is to do things differently: we are contrarians, deeply focused on sustainability and efficiency in order to advance the interests of our customers, our workers, our shareholders, the community, and the world. Learn more about who we are [here].

We are seeking a proactive Customer Service Associate to provide excellent support to our customers through clear communication, problem-solving, and follow-through. This is an entry-level position offering opportunities to learn about apparel manufacturing, retail operations, and warehousing in a fast-paced and rapidly growing work environment.

Applicants must be highly motivated individuals with excellent communication skills, attention to detail, and a strong sense of teamwork. They should be ready to learn, exceptionally organized, and able to handle multiple tasks while maintaining professionalism and empathy.

Essential Duties and Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with orders, returns, exchanges, and product information
• Investigate and resolve customer concerns with accuracy and efficiency
• Document customer interactions and feedback to improve service processes
• Work closely with retail, warehouse, and production teams to ensure customer satisfaction
• Contribute to continuous improvement of customer service procedures and tools

Requirements:

• Shopify Store experience
• Strong verbal and written communication skills
• Ability to remain calm and professional under pressure
• Strong organizational and time management skills
• Ability to multitask and adapt to a fast-paced environment
• Team-oriented with a proactive and solution-focused mindset
• Comfortable learning new systems and software
• Attention to detail and follow-through
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays
  
  

Other qualities that are a plus:

• Interest in the apparel industry
• Fluency in Spanish
• Prior retail or customer service experience

About Us

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Our mission is to do things differently: we are contrarians, deeply focused on sustainability and efficiency in order to advance the interests of our customers, our workers, our shareholders, the community, and the world. Learn more about who we are here.

The Role

Los Angeles Apparel is seeking a Graphic Design Intern to join our creative team in Los Angeles. This position is ideal for students who are passionate about fashion, design, and brand aesthetics. As a design intern, you’ll support the creation of marketing assets, social media visuals, and other creative materials that align with the Los Angeles Apparel brand identity.

Responsibilities:

• Design original graphics for apparel, packaging, print, digital ads, and marketing materials
• Assist in developing visual content for digital and social media platforms
• Maintain brand consistency across all creative outputs
• Support photo and video shoots with layout design and creative direction
• Stay up to date with design trends, fashion aesthetics, and competitor branding

Qualifications

• Must be based in Los Angeles, CA
• Currently enrolled in school and eligible to receive academic credit
• Experienced in Adobe Creative Suite (InDesign, Illustrator, Photoshop)
• Strong interest in fashion, design, and visual storytelling
• Reliable, organized, and proactive with excellent attention to detail
• Ability to work efficiently in a collaborative, fast-paced environment
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays

Preferred Qualities (Not required)

• Bilingual
• Reliable Transportation

Highlights:

• Collaborate with colleagues and management to better strategize for the overall success of the teams.
• Opportunities for internal growth (within Retail, Wholesale, Marketing, Creative, or Manufacturing) 

Compensation

This is an unpaid internship. Outstanding interns may be considered for a full-time position.

* To Be Considered for the Role: Take the Design Test – “Now Open” Story and attach it to your application.

Create a 1080x1920 Instagram Story announcing that Los Angeles Apparel is Now Open in your favorite city.
You may use imagery from the Los Angeles Apparel website or make a typographic design only. Focus on maintaining a clean layout, clear hierarchy, and tone consistent with the Los Angeles Apparel brand.

Deliverable: 1–2 story slides (JPEG or PNG format)

About Us

Los Angeles Apparel is a rapidly expanding, vertically integrated fashion company controlling every aspect of production from design and manufacturing to distribution. We're seeking a motivated Junior Developer to support the build-out of backend systems, data infrastructure, and integrations that drive business decisions across our organization.

The Role

This hands-on technical position focuses on supporting the development of backend systems, APIs, data pipelines, and business intelligence solutions. You'll work closely with senior developers and stakeholders across the company to build, maintain, and improve the tools and infrastructure that power daily operations.

What We're Looking For

• 0–2 years of experience in backend development, data engineering, or a related technical role (internships and academic projects count)
• Proficiency in Python and working knowledge of SQL
• Foundational understanding of relational databases, data modeling, and ETL concepts
• Exposure to or interest in API development and system integrations
• Familiarity with dashboarding or data visualization tools (Tableau, Power BI, or similar) is a plus
• Eagerness to learn ERP systems and enterprise software workflows
• Strong communication skills with willingness to collaborate across technical and non-technical teams
• Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience

Key Responsibilities

• Assist in building and maintaining data pipelines, database schemas, and backend services under the guidance of senior developers
• Support the development of RESTful APIs and integrations between ERP systems, third-party platforms, and internal tools
• Help build and maintain dashboards and reporting tools for Operations, Sales, Finance, and Production teams
• Write clean, well-documented code and contribute to internal technical documentation and SOPs
• Troubleshoot bugs, data quality issues, and system errors; escalate and communicate blockers to the team
• Participate in code reviews, team standups, and project planning with increasing independence over time

Preferred Experience

Fashion, retail, manufacturing, or supply chain technology | Cloud platforms (AWS, Azure, GCP) | Front-end technologies (React, Vue.js) | Workflow orchestration tools (Airflow, dbt)

This is a full-time position, starting rate is $18.42/hour with medical and dental benefits, 401k, and overtime opportunities. Cover letter is not required.

Location: Los Angeles (on-site)

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Our mission is to do things differently: we are contrarians, deeply focused on sustainability and efficiency in order to advance the interests of our customers, our workers, our shareholders, the community, and the world. Learn more about who we are here.

We are seeking a proactive Junior Project Manager to coordinate projects across different domains and drive them to completion. No prior work experience is necessary. This is an entry-level position offering opportunities to learn about apparel manufacturing and warehousing in a fast-paced and rapidly growing work environment.

Applicants must be highly motivated individuals with excellent organization skills and sense of teamwork and be comfortable applying their knowledge across different areas. They must be ready to learn, exceptionally organized, and understand the importance of deadlines and schedules. Must either be pursuing or have a Bachelor's Degree with a GPA of 3.5 or higher and at least 2 references.

Essential duties and responsibilities include:

• Pro-actively manage projects from inception through to delivery by creating project milestones, projected delivery dates, Gantt charts and other tools and visualizations
• Preparing, scheduling, and documenting meetings and providing feedback for all stakeholders
• Provides project tracking, planning, documentation and analysis including calculating ROI
• Develop standard operating procedures, process maps, and training materials
• Coordinate systems implementation and optimization across all departments
• Drive continuous improvement of processes, systems, and documentation
• Project domains include: IT, Software Implementation, Production, Finance, and other areas

Requirements

• Ability to work under pressure while managing many projects simultaneously
• Ability to prioritize work and exhibits strong time management skills
• Ability to work effectively and persuasively with people at all levels
• Exhibits initiative, and grit, and possesses a strong sense of teamwork and follow through
• Attention to detail and timelines
• Ability to learn new software and systems
• Excellent communication skills, written and verbal

Other qualities that are a plus:

• Interest in the apparel industry
• Familiarity with ERP systems
• Fluent in Spanish

This is a full-time position, starting rate is $18.42/hour with medical and dental benefits, 401k, and overtime opportunities. Cover letter is not required.

For consideration, please include the name of your favorite clothing brand in the last line of your resume.

*Must be based in Los Angeles Area

This position is on-site. Only applicants in the Greater Los Angeles Area will be considered.

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Learn more about who we are here.

Disclaimer: Not your typical analyst role.

Are you a builder? We are seeking passionate Junior Business Analysts to be a part of a dynamic team that applies analytical acumen, patience, and problem-solving skills. You will have the opportunity to take on large scale projects and make a positive impact that aligns with our mission. If you can push yourself outside of your comfort zone while maintaining a positive attitude, you can make a real impact here.  

A day in the life… 

• Get to know our people and facilities in order to cycle count inventory and optimize processes
• Scrub and debug data and generate reports for different departments to help generate data-driven decisions 
• Team up with other departments to improve daily operations and efficiencies
• Meet with developers to optimize our ERP systems
• Utilize your creative reasoning skills to tackle daily challenges to identify business opportunities for expansion and growth
• Source data in creative, non-linear ways to create reports and visualizations based on business requirements
• Apply your people and technical skills to support industry experts in apparel manufacturing

What's in it for you?

• Make an impact at an innovative apparel brand in domestic manufacturing
• An opportunity to flex your creative and analytical muscles
• Cross-departmental collaboration
• No two days are the same
• Your office is always on the go

We tackle work wherever it is and see it through to completion. If maintaining a high sense of urgency and creating your own structure appeals to you, we encourage you to apply. This entry-level position demands initiative, resourcefulness, tenacity, and a desire to grow from your challenges. 

This is a full-time on-site position that has a starting rate of $18.42/hour with opportunities for overtime, 401k, and medical and dental benefits. Cover letter is not required.

For consideration, please include the name of your favorite clothing brand in the last line of your resume.

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Learn more about who we are here.

Are you excited about the opportunity to help execute and improve effective recruiting processes at a fast-growing company? Are you passionate about keeping up with industry trends and best hiring practices? At Los Angeles Apparel, you’ll play a pivotal role in shaping our talent acquisition strategies while recruiting for a diverse range of roles within our vertically integrated organization. If you thrive in a dynamic environment and are eager to make a meaningful impact, this role is for you!

In the Junior Recruiter position, you’ll take a leading role in shaping and refining our recruitment practices to align with our company culture and objectives. You’ll foster clear and engaging communication with applicants throughout the hiring process, building meaningful relationships along the way. Through collaborating closely with managers and supervisors across various departments, you’ll gain valuable insights into their staffing needs and develop tailored recruitment strategies for each team. Strong organizational skills will be essential as you navigate multiple sourcing channels—including job boards, job fairs, social media, networking events, and referrals—to identify and attract top talent, ensuring a positive candidate experience at every stage. Your patience and open-minded approach will also be vital as you conduct lengthy, in-depth interviews, allowing you to gauge if a candidate is a good fit for the company.

We’re looking for someone who is curious, quick, and adaptable in a fast-paced environment. Prior experience in recruiting or human resources is preferred, but not required.  Familiarity with the Topgrading methodology is a plus. If you’re a strategic thinker who enjoys problem-solving and is eager to contribute to building effective recruiting processes, we encourage you to apply!

This is an on-site position that has a starting rate of $18.42/hour with medical and dental benefits, 401k, and overtime opportunities. Cover letter is not required.

For consideration, please include the name of your favorite clothing brand in the last line of your resume.

*Must be based in Los Angeles Area

About Us

Los Angeles Apparel is a rapidly expanding, vertically integrated fashion company controlling every aspect of production from design and manufacturing to distribution.

The Role

We are looking for a reliable and detail-oriented Accounts Payable Specialist to support our finance team at Los Angeles Apparel. This role is responsible for supporting the AP cycle accurately and efficiently, assisting our Controller and CFO with day-to-day financial operations. The right candidate has hands-on QuickBooks experience, strong attention to detail, and is comfortable working in a fast-paced environment.

Responsibilities

• Process and review vendor invoices for accuracy, proper coding, and approval prior to payment
• Support payment runs including checks, ACH, and wire transfers
• Reconcile vendor statements and resolve discrepancies in a timely manner
• Maintain organized and up-to-date AP records and documentation
• Communicate with vendors regarding invoice status, payment inquiries, and account issues
• Assist with month-end close processes including AP aging reports and accruals
• Support the finance team with audits, reporting, and ad hoc requests as needed
• Perform data entry and maintain accuracy across financial records
• Weekend availability may be required on an as-needed basis

Requirements

• 1–2 years of accounts payable or related finance experience
• Proficiency in QuickBooks required
• Strong attention to detail and organizational skills
• Proficient in Microsoft Excel and general computer literacy
• Strong written and verbal communication skills
• Experience in apparel, manufacturing, or retail a plus

This is a full-time position, competitive pay (commensurate with experience) with medical and dental benefits, 401k, and overtime opportunities. Cover letter is not required.

*Must be based in Los Angeles Area

About Us
Los Angeles Apparel is a vertically integrated garment manufacturer based in South Central Los Angeles. We believe in doing things differently—driven by sustainability, efficiency, and a deep commitment to our workers, customers, and community. Our team is passionate, innovative, and dedicated to redefining what local manufacturing can be. Learn more about who we are here.

We are seeking a Private Label Production Assistant to support our Production team. This is a full-time entry-level position offering opportunities to learn about apparel manufacturing and product development in a fast-paced and rapidly growing work environment.

Applicants must be highly motivated individuals with critical thinking and analytical skills and be comfortable applying their knowledge across different domains. Essential duties and responsibilities include:

• Reports to head of private label department
• Supports private label team on day to day tasks
• Interface with clients and different departments daily 
• Oversee samples, specs, lab dips, and costing for current and future productions
• PO input in ERP system 
• Invoice sample orders upon delivery
• Facilitate TOP approval process
• Communicate cross-functionally to manage production schedules, monitor progress, and problem solve to ensure on-time delivery
• Coordinate with shipping teams to maintain accurate inventory and packing lists 
• Manage sewing teams to ensure deadlines are being met
• Quality control and risk assessment

Requirements:

• Bachelor’s Degree (in Product Development or Production Management Preferred)
• At least 1 year of apparel production experience
• Proficient in Excel
• Experience with ERP/ PLM systems
• Garment construction
• Familiarity with knit textiles (Fleece, Jersey, Rib, etc.)
• Passionate about the apparel industry
• Detail oriented
• Excellent communication skills
• Open-minded, problem solver, and eager to learn
• Ability to work under pressure while managing many projects simultaneously
• Ability to work effectively with people at all levels of the organization
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays

Other qualities that are a plus:

• Fluency in Spanish (Speaking & Understanding)
• Familiarity with screenprinting techniques

This is an on-site position that has a starting rate of $18.42-20/hour based on experience with medical and dental benefits, 401k, and overtime opportunities.

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Our mission is to do things differently: we are contrarians, deeply focused on sustainability and efficiency in order to advance the interests of our customers, our workers, our shareholders, the community, and the world. Learn more about who we are here.

We’re looking for a Warehouse Associate to join our Distribution Center team and play a key role in getting products out the door accurately and efficiently. This is a labor-intensive, hands-on role that involves picking, packing, and preparing shipments, as well as supporting inventory management and cycle counts.

You’ll work closely with the Distribution Center Manager and Inventory Lead to help keep things moving — from order fulfillment to inventory audits — all in a fast-paced warehouse environment.

What You’ll Do:

• Pick and pack customer orders with accuracy and care
• Prepare boxes and materials for shipping, labeling, and staging outgoing shipments
• Assist with receiving and organizing incoming stock
• Help conduct cycle counts and prep inventory for audits or inspections
• Perform basic data entry tasks to help keep inventory records up to date
• Maintain clean, organized workstations and follow all safety procedures
• Support other warehouse operations as needed, including restocking or material handling

What We’re Looking For:

• Comfortable working in a labor-intensive role with regular lifting, standing, and movement
• Able to lift and carry boxes (up to ~50 lbs) and work on your feet for long periods
• Strong attention to detail and commitment to accuracy in both packing and data entry
• Basic computer skills (data entry, scanning, labeling) required
• Reliable, punctual, and able to work well in a team environment
• Experience in a warehouse or distribution center is a plus, but not required

Why Join Us?

• Competitive pay and potential for growth
• Be part of a fast-paced, supportive team
• Opportunities to learn and grow in warehouse and inventory operations
• Your work helps ensure our customers get the right products on time, every time

About the Role

We are looking for a detail-oriented, bilingual (English/Spanish) Inventory Associate to support raw materials management at our 61st Street facility. This role is critical to maintaining accurate, digitized, and management-accessible records of yarn, greige goods, and all machine parts and components on-site. The right candidate is digitally competent, organized, and comfortable working independently in a fast-paced warehouse environment.

This person will own daily and weekend cycle count oversight, support the full greige goods workflow from receiving through dye house handoff, and maintain a comprehensive parts inventory accessible to management. They will serve as the primary point of contact for warehouse inventory information at 61st Street, acting as a liaison between the on-site team and management for accurate, timely reporting.

What You'll Do:

• Conduct daily cycle counts and oversee weekend cycle count audits for yarn and greige goods inventory
• Coordinate with relevant departments to compile and submit inventory counts for weekly and monthly reporting
• Scan and digitize greige goods packing slips prior to dye house pickup; document and organize records via email and Excel
• Maintain a comprehensive, management-accessible inventory of all machine parts including knitting machine sets, flat machine components, beanie machine parts, and compressor parts
• Track quantities and create packing slips for greige goods orders; support the full workflow from receiving through dye house handoff
• Sort and organize greige goods by separation type prior to dye house handoff; document accurately for recordkeeping
• Act as the on-site liaison between the 61st Street warehouse team and management for all warehouse inventory information
• Enter and manage inventory data with a high degree of accuracy
• Communicate relevant inventory updates and information to management; document and route communications as needed
• Perform additional data entry and administrative tasks as needed

Requirements:

• Bilingual English/Spanish required
• Digitally competent — comfortable with computers, scanning equipment, and data entry systems
• Strong attention to detail, especially when handling high-value parts (needle sets, machine components, etc.)
• Weekend availability required — as needed
• Organized, self-directed, and reliable
• Warehouse or inventory experience preferred but not required

This is a full-time, on-site position. Starting rate is $18.42/hour and may vary with experience. Benefits include medical and dental, 401k, and overtime opportunities. Cover letter is not required.

Must be based in the Los Angeles Area

About Us

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Our mission is to do things differently: we are contrarians, deeply focused on sustainability and efficiency in order to advance the interests of our customers, our workers, our shareholders, the community, and the world.

We are seeking a proactive Help Desk Technician to serve as the first point of contact for technical support across our organization. In this role, you will troubleshoot hardware, software, and network issues while providing excellent service through clear communication, problem-solving, and follow-through in a fast-paced and rapidly growing work environment.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1–3 years of experience in a Help Desk, Desktop Support, or Technical Support role preferred (entry-level candidates with strong technical aptitude may also be considered).
• Experience supporting Windows 10/11, macOS, and Microsoft 365 applications.
• Experience configuring, deploying, and supporting Apple devices, including Mac computers and iPads.
• Experience supporting retail Point-of-Sale (POS) systems, including POS software, payment terminals, barcode scanners, receipt printers, cash drawers, and related peripherals.
• Ability to install, configure, troubleshoot, and maintain desktop computers, laptops, printers, mobile devices, POS equipment, and other IT hardware.
• Familiarity with Active Directory, Microsoft Entra ID (Azure AD), user account management, and password resets.
• Basic understanding of TCP/IP networking, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Experience using help desk ticketing systems such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar.
• Experience with Apple Business Manager and Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Kandji is preferred.
• Excellent communication, customer service, troubleshooting, and problem-solving skills.
• Ability to prioritize multiple support requests and work independently in a fast-paced environment.
• CompTIA A+, Network+, Microsoft, Apple, or other relevant IT certifications are a plus.

Technical Skills

• Windows 10/11 administration and troubleshooting
• macOS administration, configuration, and troubleshooting
• Microsoft 365 (Outlook, Teams, Word, Excel, OneDrive)
• Active Directory and Microsoft Entra ID (Azure AD)
• Mac and iPad setup, configuration, deployment, and ongoing support
• Apple Business Manager and Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, Jamf, Kandji)
• Retail POS system installation, configuration, maintenance, and troubleshooting
• Support for POS hardware, including payment terminals, barcode scanners, receipt printers, cash drawers, label printers, and handheld devices
• Hardware diagnostics and repair for desktops, laptops, printers, monitors, mobile devices, and POS equipment
• Software installation, updates, and configuration
• Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Remote support tools (Quick Assist, TeamViewer, AnyDesk, or similar)
• Help desk ticketing systems and technical documentation
• Basic cybersecurity awareness and security best practices

Soft Skills

• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to explain technical concepts to non-technical users
• Strong organizational and time management skills
• Critical thinking and attention to detail
• Ability to work independently and collaboratively in a team environment
• Dependable, professional, and accountable
• Positive attitude with a willingness to learn new technologies and adapt to changing business needs

Work Schedule & Availability

• Full-time position, Monday through Friday.
• Standard business hours are 10:00 AM – 7:00 PM (or as assigned).
• Participate in a rotating on-call schedule during weekends and after business hours to respond to urgent IT support requests.
• Must be available to provide remote and, when necessary, on-site support during weekends, holidays, and after-hours for critical business systems.
• Occasional overtime may be required for system maintenance, upgrades, store openings, and emergency support.
• Must be able to respond promptly to high-priority incidents affecting corporate users, retail stores, network infrastructure, and POS systems.

This is a full-time position, competitive pay (commensurate with experience) with medical and dental benefits, 401k, and overtime opportunities. Cover letter is not required.

*Must be based in Los Angeles Area

About Us

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Our mission is to do things differently: we are contrarians, deeply focused on sustainability and efficiency in order to advance the interests of our customers, our workers, our shareholders, the community, and the world.

About the Role

This internship offers hands-on experience supporting a live, multi-platform IT environment — corporate users, retail stores, and point-of-sale systems — under the guidance of our IT team. You'll assist with real tickets, real hardware, and real users, building practical help desk experience alongside experienced technicians.

Qualifications

• No degree required; currently pursuing or planning to pursue a degree/certificate in Information Technology, Computer Science, or a related field is welcome.
• General help desk or IT support experience is welcome, but not required — this role is designed for candidates early in their IT career looking to build hands-on help desk experience.
• Exposure to or coursework in Windows 10/11 and macOS environments a plus.
• Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel) preferred.
• Interest in learning retail Point-of-Sale (POS) systems, including POS software, payment terminals, barcode scanners, receipt printers, and cash drawers.
• Willingness to learn how to install, configure, troubleshoot, and maintain desktop computers, laptops, printers, mobile devices, and POS equipment under supervision.
• Basic understanding of or coursework in networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) helpful, not required.
• Comfortable learning help desk ticketing systems (ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar) on the job.
• Strong communication and customer service instincts — comfortable helping non-technical users.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• CompTIA A+, Network+, Microsoft, Apple, or other relevant IT certifications (in progress or completed) are a plus, not required.

What You'll Learn & Assist With

• Windows 10/11 and macOS basics: troubleshooting, setup, and support
• Microsoft 365 support fundamentals
• Introduction to Active Directory and Microsoft Entra ID (Azure AD) — account management, password resets
• Mac and iPad setup, configuration, and deployment basics
• Exposure to Mobile Device Management (MDM) platforms (Intune, Jamf, or Kandji) and Apple Business Manager
• Retail POS system support — hardware and software troubleshooting under supervision
• Hardware diagnostics for desktops, laptops, printers, monitors, and mobile devices
• Ticketing system workflows and technical documentation practices
• Basic cybersecurity awareness and best practices

Soft Skills

• Genuine interest in IT support and a willingness to learn new tools quickly
• Clear communicator, comfortable explaining things simply to non-technical users
• Dependable, professional, and coachable
• Positive attitude and comfortable asking questions
• Able to work both independently on assigned tasks and alongside senior technicians

Work Schedule & Availability

• Full-time position, Monday through Friday.
• Participate in a rotating on-call schedule during weekends and after business hours to respond to urgent IT support requests.
• Must be available to provide remote and, when necessary, on-site support during weekends, holidays, and after-hours for critical business systems.
• Occasional overtime may be required for system maintenance, upgrades, store openings, and emergency support.
• Must be able to respond promptly to high-priority incidents affecting corporate users, retail stores, network infrastructure, and POS systems.

This is a full-time position, competitive pay with medical and dental benefits, 401k, and overtime opportunities. Cover letter is not required.

*Must be based in Los Angeles Area